Hanyang University ERICA Researcher Reveals Psychological Pathways Shaping Behavior of Customer Witnessing Robot Mistreatment

The response—behavioral contagion or empathy—depends on factors such as robot's anthropomorphism and the customer's moral identity GYEONGGI-DO, South Korea, Oct. 15, 2025 /PRNewswire/ -- While many studies have explored direct human–robot interactions in sectors such as hospitality,...